Privacy Policy
The Reco Lab Australia Pty Ltd
ABN 57 629 130 203
Last updated: 12 February 2026
1. Who We Are
The Reco Lab Australia Pty Ltd ("we", "us", "our") provides professional luxury restoration and repair services. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. What Information We Collect
We may collect the following personal information:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely via third-party providers)
- Photographs of your items
- Booking details
- Communication history
- Business information (if applicable)
We do not store full credit card details.
3. How We Collect Information
We collect information when you:
- Submit a website enquiry
- Complete a quote request/ Typeform assessment
- Book an appointment (Calendly / HubSpot)
- Send items to us
- Make payment via Xero invoice or integrated payment provider
- Contact us via email, phone or social media
4. Why We Collect It
We collect your information to:
- Provide quotations
- Process bookings
- Deliver restoration services
- Issue invoices and receipts
- Arrange insured return shipping
- Communicate service updates
- Comply with legal obligations
- Improve our services
5. Third-Party Services
We use trusted third-party platforms including but not limited to:
- Xero (invoicing)
- Stripe or Square (payments, if applicable)
- Australia Post, DHL, Fedex, Couriers Please, Aramex (shipping)
- Typeform (intake forms)
- HubSpot, Calendly, ClickUp, Trello (booking management)
These providers may store data outside Australia. We ensure reasonable steps are taken to protect your information.
6. Security of Information
We take reasonable steps to:
- Protect personal data from misuse or unauthorised access
- Restrict internal access
- Use secure password-protected systems
However, no data transmission over the internet can be guaranteed 100% secure.
7. Shipping & Insurance Data
Shipping details are used solely to:
- Arrange insured delivery
- Track items in transit
Insurance coverage applies only as specified at the time of booking.
8. Access & Corrections
You may request access to or correction of your personal information by contacting:
9. Website Analytics
We may use cookies and analytics tools to improve website functionality and performance.
10. Changes to This Policy
We may update this Privacy Policy at any time. Updates will be published on our website.
